Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62495 Views
  • 120 replies
  • 15 Helpful

Resolved! EE wants my old phone back before receiving my new one

So that year again, EE get to screw us over hours spent on phone calls resolving issues being sent round in circles, never had such bad customer support. The woman on the phone told me to contact likewise who deal with the trade ins I get through to ...

Samsung Z Fold 6 - Delivery

I ordered the Samsung Z Fold 6 (Navy—256GB) on 10 Jul 24. The order was expected to be delivered today (19 Jul 24). I have yet to receive any indication that it will or when it likely will be. When ordering, it was mentioned that it would arrive on l...

eLCe by Investigator
  • 1577 Views
  • 9 replies
  • 0 Helpful

No update on delivery

Ordered a new phone 2 days ago, received an initial email to say the order had been received but nothing since. 

Phone

Hi, I placed an order and paid £30 and I still haven't received a response.

Jislemfp by Explorer
  • 352 Views
  • 2 replies
  • 0 Helpful

No order confirmation email received

Recently placed order online for upgrade to new handset. Got to page stating thank you for your order email confirmation of this will be sentreceived zero email confirmation and have checked all folders have nothing there. Concerned about order as cu...

HS2020 by Investigator
  • 2896 Views
  • 9 replies
  • 0 Helpful

New phone

hello,  looking for some help or advice. I’ve recently brought a new phone from ee about 5 days ago but I still havnt received an email to say they have dispatched it or anything when they said it would only take 48hrs to received this message or ema...

Lozza131 by Investigator
  • 603 Views
  • 3 replies
  • 1 Helpful

Orders

Hi I’ve just made an order for a new pay monthly phone, I’ve received an email with the xko order number but nothing else. Does this mean I’ve actually been accepted for this? Or would I have received an email right away to say it’s been declined? Th...

Leithw by Investigator
  • 1934 Views
  • 15 replies
  • 3 Helpful