Order confirmation email

[c0rpseyes]

Hi! I’ve ordered a phone earlier today online and i haven’t received a confirmation email, the moneys been taken out of my account but i haven’t been sent an email to track my order or to confirm it. This is my first time ordering a phone on EE, is this normal? 

[Schockwave · Accepted solution]

Hello @c0rpseyes ,

Welcome to the community,

Have you checked your junk/spam folder?

You will receive notification from DPD once the order is being sent out up to the evening before delivery and another one on the day of delivery with a one hour window.

If you are concerned, I would suggest you ring customer service and they will be able to confirm the order is going through ok.

[c0rpseyes]

I’ve checked my spam and junk folder and i still haven’t had any order updates yet, i’m not sure how long it takes for a phone to deliver either but is this normal too as i ordered and paid for the phone on tuesday 

[Rach_H]

Hi @c0rpseyes,

Welcome to the Community!

We want to get your phone to you as swiftly as possible, so if you've still not heard from the team it may be best to give us a call, as @Schockwave has advised, and they will be able to give you an update.

Rach