X above dispatched but no date

[Charrison98]

I preordered the Flip6 on the 22nd and when I put my order number in there is a bubble with an X above it on dispatched but I received no email with tracking or when it will be ready for collection. How long does this process usually take? It is being delivered in store

[James_B]

Welcome to the EE Community, @Charrison98 🙂

Which colour and storage size did you choose?

James

[Charrison98]

256gb silver

[James_B]

That model is currently dispatching within one day, @Charrison98 

I'd recommend contacting Customer Care on 150 if you're an existing customer, or our sales team on 0800 956 6000 if you're a new customer, so we can check the status of your order.

James