cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where to buy Nreal air as an ee customer?

DannyRMerry
Investigator
Investigator

I have a sim contract with EE. I am trying to purchase the Nreal air glasses either outright or by adding them to my contract, however I cannot find a working link.
The following 2 links just show: 

SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE.

https://shop.ee.co.uk/accessories/pay-now/atp-nreal-air-smart-glasses/details
https://shop.ee.co.uk/accessories/pay-monthly/atp-nreal-air-smart-glasses/details

Where can I find a link to buy the glasses or are they no longer being sold?

8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

@DannyRMerry  You can use THIS  for the add to plan store 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
DannyRMerry
Investigator
Investigator

This page doesn't seem like it works after logging in. It gets stuck on loading - I've tried a few times over the past few days.

Screenshot 2023-04-03 at 22.02.13.png

That's not the same URL as https://shop.ee.co.uk/gallery/pay-monthly/accessories?search=%3AofferingsOrder%3AaccessoryType%3AVR

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
DannyRMerry
Investigator
Investigator

Thank you for the URL. That shows me 4 VR headsets but does not show the Nreal Air
Screenshot 2023-04-03 at 22.32.00.png

garetc
Scholarly Contributor
Scholarly Contributor

iirc. If something disappears from the accessories page it means it's currently out of stock. It might be showing as a 'problem' because of that. The page is hidden from the public/inactive and you're using the direct link so is throwing up the error but hopefully when it comes back in the page should start working again. 

I had a similar problem on Friday, upgrading to an Oppo N2 Flip, it was showing in stock but as I went to confirm the order it said something went wrong and didn't work. Called customer services who advised in between me setting up and trying to confirm the order that the last one in the warehouse had become unavailable. When I tried to look at the Flip page after I hung up it was doing exactly the same as above error message

You can call 150 and speak to someone in Sales to see if it is available or if not when it might come back into stock? Alternatively, a pain I know, you could call around your local stores and see if they have any in stock. I was fortunate when I called mine store, they had one left, in the colour I wanted, which they were happy to sell to me.

Good luck! 

Hello good Chris, the glasses are no longer on add to plan accessories pay today or monthly, are you able to provide guidance on where we can purchase these from, hopefully through ee but where to find new if not

Christopher_G
EE Community Support Team

Hi @Guru_Jamie 

Welcome to the community.

When or if the glasses come back into stock, they'll be available on the add to plan shop.

Chris

@Guru_Jamie  Amazon.  But you get them cheaper from Amazon US and pay for shipping to the UK. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.