Where is my phone?

[gfb45]

I can't find the order number to track my new phone. Looked in spam folder but no sign of it. I know a delivery was attempted to my old address, not the one that BT use. Help!

G.

[Schockwave · Accepted solution]

Hello @gfb45 ,

Welcome to the community, 

I would suggest ringing customer service to speak to them by pressing option 2 to get to one of the guides.

Deliveries are done by DPD and you should receive a text by the evening before delivery and one on the day of delivery with a one hour window.

Did you give EE your new address and does DPD have the same address or your old address?

[gfb45]

Thanks. EE used my old address. The order was through BT, who know my current address as it's where they get payed from and where they have sent three engineers recently. Looks like I will have to phone, with all the misery that involves! Hit a couple of dead ends on the EE website where chunks of it didn't work (they say they are aware and working to fix it) when I tried to find out what's happening. Things can only get better!

[gfb45]

No texts from DPD before the attempted delivery. 

[Christopher_G]

Hi @gfb45 

Welcome to the community.

Calling is definitely the best option here. They'll be able to check the order and make sure everything is correct for re-delivery.

Contact Us | Help & Support | EE

Please let us know how it goes.

Chris