Hello @Csjones ,
Welcome to the community,
We would have no idea, this is not customer service, but a public forum with no account access.
What phone, colour and storage size did you order?
If it is the new IPhone, it will depend when you ordered it, as there is a back order and devices are processed on a first come first serve basis.
You will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window and Pin number you have to show the driver before getting your device.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
