Where is my phone order ee tracking says it been processed but that’s it

[Schockwave]

Hello @Csjones ,

Welcome to the community,

We would have no idea, this is not customer service, but a public forum with no account access.

What phone, colour and storage size did you order?

If it is the new IPhone, it will depend when you ordered it, as there is a back order and devices are processed on a first come first serve basis. 

You will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window and Pin number you have to show the driver before getting your device.

[Christopher_G]

Hi @Csjones 

Welcome to the community.

When did you order? If you could me know which phone you ordered, including the colour and memory size, I can check our stock levels for you.

Chris

[Csjones]

Hi I ordered a I phone 17 pro Max orange 256 gig the order was on the 31st of October and on the tracking page it says it’s gone through all 3 stages up to ready for the DPD 

[Ali_A]

Hi @Csjones 

Looking at the order history for iPhone 17 Pro Max 256GB Cosmic Orange, stock guidance while placing the order on the 31st October was - "Available to order (Expect despatch within 28 days)"

Which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. 

If you haven't done so already I would strongly recommend downloading the DPD app, so as soon as this is ready to be dispatched you will be notified with updated tracking details.

Hope this helps! 

Ali