Website basket is broken!

[Bugs75]

I've been trying to use the website to add an additional SIM to my contract, but realised if I add anything to the basket, I can't checkout or view the basket! It just goes back to the 'Shop' page, either on the EE app or on the browser. Surely the ability to purchase anything from EE online hasn't been broken for everyone for the past week?? Or is it just me?

[Bugs75]

So, I don’t know if this helps anyone else, but I realised that if I selected my 2nd mobile number as the selected product (I have my wife’s number on my same account), then added the new SIM I wanted to buy, then the checkout process worked ok.

If I had my own mobile number selected before adding the new SIM then it doesn’t work.

[nsjxc12]

same for me, been trying last 3 days with no success. Spent 1.5hrs on phone with no resolve yet 

[James_B]

Hi @nsjxc12,

Welcome to the EE Community. 🙂

Were the team able to process your order manually when you called?

James

[NKonda]

Also having the same issue over the last 4 days. Can add item to basket, but can't access basket to checkout.

Regardless of device or browser (tried through EE app, iPhone, Mac, Safari and Chrome), it's the same result.

I've also cleared cache and still no joy.

Would appreciate any help on this.

[James_B]

Hi @NKonda,

Welcome to the EE Community. 🙂

If you're still seeing the same issue after clearing your cache, please get in touch with Customer Care.

The team will be able to help you complete your order and raise a support ticket for the issue with your account.

James

[RachieNay]

Has anyone had any luck? I have just tried adding something to my account, go to basket and I get 'We're just making some changes'. Help?! 

[danielwhitt28]

I raised a support ticket with them, as I was having the same problems, and 5 days later whatever they did, it was all sorted and I could place orders online again, as I ordered the new iPhone 15, so give EE support a ring, they should sort it out for you 

[Katie_B]

Good morning @RachieNay. 

Welcome to the community. 

Are you still seeing this message?

Katie

[KGraves92]

Hi all,

I'm also experiencing this same issue. Recently upgrade to an iPhone 15 Pro Max which arrived today. I've tried to now order an Apple Watch but I cannot access my basket, this is with cookies and cache cleared, on a different browser as well as different device.

As soon as I place the order without being logged in however the order journey proceeds without any failure.

Is this something we really need to be calling in about? If it's a known issue shouldn't there be a way for us to provide our account details and for it to be provided onto any team investigating the bug?

[Christopher_G]

This only seems to be affecting a small number of customers and most order seem to be going through OK, @RachieNay.

I'd definitely recommend giving us a call so that our support teams can check your account and look into this further.

Chris