29-10-2022 08:32 PM
I have just got a contact it’s taken the money £70 upfront then said after I don’t fit criteria
Iv checked my bank and it’s defenatly been taken ??
what is going on ??
29-10-2022 08:40 PM
@Natasha-87- sounds like you have failed the credit check, you’ll be refunded you upfront payment within 5 to 10 working days.
29-10-2022 08:45 PM
Iv been with ee for 2years nearly
30-10-2022 09:18 AM
Hi @Natasha-87-
Welcome to the community.
I would suggest having a chat with our Mobile Care team to find out what's happening with your order.
Chris
11-11-2022 07:12 AM
The same has just happened to me did you sort it out about your money ? Did you manage to get it back? Hopefully you did get it back also for my self I hope so then it means I'll get mine back as well lol thank you fingers crossed for us both
