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Kyliemorgan60x
Explorer

‎24-01-2026 06:46 PM

I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply. 

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Ali_A
EE Community Support Team

‎25-01-2026 09:11 AM

HI @Kyliemorgan60x 

As you've received a follow-up message asking for more information, you'll need to give our Customer Service team a call where a guide in the Digital Sales team can discuss the reasons why and what additional information we need to manually complete the order for you.  

Ali 

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Ali_A
EE Community Support Team

‎25-01-2026 09:11 AM

HI @Kyliemorgan60x 

As you've received a follow-up message asking for more information, you'll need to give our Customer Service team a call where a guide in the Digital Sales team can discuss the reasons why and what additional information we need to manually complete the order for you.  

Ali