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Upgrade phone delivery

Jguest1
Visitor

‎12-03-2023 12:05 PM

Hi. 

I've just received my upgrade phone through dpd postal service and the package has been opened and also opened on the box seals. 

The box itself is damaged and also suppost to come with headphones and non have turned up????

Does the Sony phone come with a charging cable?? As non with the phone.  

I'm not happy about this at all I've been with ee since 2006 and every time comes to upgrade I get messed about. 

Please can a customer service from ee get intouch with me to sort this out thank you

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0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎12-03-2023 12:53 PM

Hello @Jguest1. 

Welcome to the EE Community. 

I have sent you a private message to gather some more details from you. 

Speak soon,

Katie

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎12-03-2023 12:57 PM

Hello @Jguest1 ,

Welcome to the community,

This is not customer service, but a public forum. There is no access to accounts, you will have to get in contact with them yourself.

Is the phone still sealed? is it just the packaging that looks as if it has been opened?

The headphones may be sent out after the 14 day cooling off period, but I would suggest speaking to customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.