Upfront payment taken but no email confirmation

[AndreeaB1]

Hi, 

£30 upfront payment were taken from my account but no email confirmation. The screen just go blank after payment 

[Leanne_T · Accepted solution]

Hi there @AndreeaB1 

Thanks for coming to the community. 

How long ago did you place the order?

Have you checked your emails junk/spam folders for the confirmation email? 

Speak soon 🙂

Leanne.

[AndreeaB1]

Hi, was 1st hour this morning and after 3 hours I received a txt msg that my order was cancelled but no reason why .. do you know if the upfront payment will be refunded ? Or should I get in touch with EE ? 

[Leanne_T]

Hi @AndreeaB1 

Thanks for coming back to me. 

If the order was not successful, the pending payment would be returned within 5-7 working days,

Thanks 🙂

Leanne.

[AndreeaB1]

Thank you ☺️ 

[Leanne_T]

No problem @AndreeaB1 

If you would like to discuss the order or see why this has been cancelled, please get in touch with our sales team, they can get this checked for you. 

Leanne.