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Tracking my replacement device

Karthikg18
Visitor

‎17-11-2023 02:06 PM

I have been told that the replacement device has been ordered successfully 2 days ago and I haven’t received any update from either delivery service or from EE. Is there any way to track my order? Can anyone help me

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎17-11-2023 04:07 PM

Hello @Karthikg18 ,

Welcome to the community,

What did you order, make, colour and storage size?

You will receive notification from DPD the evening before delivery and one on the day of delivery with a one hour window.

Have you checked your inbox and junk folder to see if you have received anything from EE?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.