Tech order tracking

[Methusela80]

I’ve ordered a tech add on and been charged the up front fee, and haven’t received anything other than a confirmation of the order. When I try to track there is no information, chat can’t give me any updates. Other than calling which I can’t do currently how do I know the status of the order? 

[Leanne_T]

Hi @Methusela80 

Thanks for coming here. 

Which accessory have you ordered? 

Did you add this to an existing pay monthly account as an add to plan accessory? 

Leanne 🙂