Successful EE order ref: xko

[Lori11]

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

[Arthsza]

But someone had the same thing and she failed the credit check and she didn’t get it

[Arthsza]

I really want to know it I will get it or not If not so I can have a refund and look for somewhere else 

[Katie_B]

Hi @Arthsza. 

We have no account access here on the community to view your order. 

If you wish to discuss this further please give our customer care team a call. 

Katie

[Arthsza]

Can I speak to like a live chat or something 

[Katie_B]

Hi @Arthsza. 

Live Chat is only available through the EE app. 

Katie

[Arthsza]

I didn’t see anything there 

[Christopher_G]

Hi @Arthsza 

Its under the 'help' section and available to mobile contract customers.

Chris

[Arthsza]

I haven’t gotten my sim yet so I’m not a customer 

[Christopher_G]

Ah, of course, @Arthsza 

You may need to use one of the other contact methods to speak to our Mobile Care team.
Chris

[Arthsza]

Can I get an email or something