Stuck on Awaiting Conformation iPhone 17 Pro Max pre order

[quantum10]

I pre-ordered the iPhone 17 Pro Max Silver 256GB at 1pm on the first day of preorders. So far, all I have received is an email stating 'awaiting confirmation.' I'm a new EE customer, and this is my first pre-order, so I haven't gone through this process before. Is there a number I can call to check when to expect delivery or get a DPD tracking number?

[Linzi_H · Accepted solution]

Hi @quantum10 

Welcome to the community.

We are still in the pre-order stage for this device at the moment. Once stock is allocated to your order, DPD will be in touch with a delivery date and time, and this is the point where they will issue a tracking number. If you haven't already, I'd suggest downloading the DPD app so you can track the order right to your door. 

All orders are sent on a first come, first served basis, and you will be kept updated with any movement on your new device.

Linzi