Speaking with an actual person at EE

[whysitsohard]

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.

I called 0800 956 6000 and answered the prompts only to be told 'I'm sorry there's been a problem and we cannot connect your call.  Goodbye!' 

So, here we are, EE making me invest time and effort in the quest to procure a service.  A large corp that doesn't need or seem to value new business let alone existing customers, operating as a nameless, faceless money machine, doing its utmost not to have to actually speak to a potential customer.   If it's this hard now, how will I be treated if I actually become a customer.

How does one reach a human being to have an actual conversation?

[Jules2cat]

It's the same as everyone had said, you can never actually speak to a 
human. You are given a text message and told to hang up, and you then spend 
hours being directed by a robot to select a number and you still don't get 
anywhere before hanging up in frustration. Why can't you select the option 
to speak to a person? 

[Katie_B]

Hi @Jules2cat. 

When calling 150 please select option 2, this will take you to the automated menu and will then connect you. 

If there is anything we can help with here on the community please be sure to let us know. 

Katie