Speaking with an actual person at EE

[whysitsohard]

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.

I called 0800 956 6000 and answered the prompts only to be told 'I'm sorry there's been a problem and we cannot connect your call.  Goodbye!' 

So, here we are, EE making me invest time and effort in the quest to procure a service.  A large corp that doesn't need or seem to value new business let alone existing customers, operating as a nameless, faceless money machine, doing its utmost not to have to actually speak to a potential customer.   If it's this hard now, how will I be treated if I actually become a customer.

How does one reach a human being to have an actual conversation?

[Linzi_H]

Hi @FP41 

Welcome to the community.

If you need to speak with us directly please see our contact details.

I hope this helps.

Linzi 

[doll8967]

It's a rubbish try to speak to someone press 1 and 2 no help with links soon as my contract finish i will be leaving

[Ali_A]

Hi @doll8967 

If you'd like to speak to someone using the traditional voice menu options, please dial 150 and select option 2 first. 

Ali 

[estimiller]

Hi can someone help me

[Katie_B]

Good afternoon @estimiller

How can I help?

Katie

[lilybutler50]

i’m trying to get information about my new phone being delivered 

[Peter_W]

Hey @lilybutler50.

Welcome to the Community 😊

When did you place your order, and what's the exact make and model of phone you've gone for here?

Have you had a chance to check out our contact us page too?

Peter

[Hendo67]

Is this a joke? 

[Jules2cat]

I have had the exact same issue. You can never get to speak to a human being. I'm seriously fed up with EE; they used to be so excellent with customer service. 

[Katie_B]

Good morning @Jules2cat. 

Thanks for coming here. 

I am sorry to hear you have not yet connected to an agent. 

What happens when you call 150?

Is there anything we can help with here on the community?

Speak soon, 

Katie