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Samsung s23 pre order

Nataly2
Investigator
Investigator

‎18-02-2023 11:24 PM

Hey 

Has anyone had a problem with the delivery of the Samsung s23 as I have preordered my phone in store last Friday and was told it would come this week and I had no notification or nothing from the DPD and been wondering does it take that long for the phone to come 

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎19-02-2023 09:08 AM

Hi @Nataly2 

Is your order getting delivered to a chosen address or is it going to the store you ordered from?

Jon

0 Helpful
Nataly2
Investigator
Investigator
In response to Jon_K

‎19-02-2023 10:06 AM

It’s going to the store 

0 Helpful
Jon_K
Former EE Employee
In response to Nataly2

‎19-02-2023 10:25 AM

Thanks @Nataly2 

I'd recommend getting in touch with the store to see if they have an update for you.

The delivery notifications may not come to you if it is being delivered to a store.

Jon

0 Helpful
Nataly2
Investigator
Investigator
In response to Jon_K

‎20-02-2023 06:59 PM

Thank you , I have called customer service and I have been told my phone came in on Saturday but I didn’t receive any notification what’s so ever 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Nataly2

‎21-02-2023 07:42 AM

I'm glad your phone has arrived @Nataly2 

I'm sorry the store didn't contact you directly when it was delivered.

Thanks for keeping us updated. 🙂

James

0 Helpful