20-02-2023 10:46 PM
Hi, im trying to take out an iPad, I've created an account but any time I pick a device it tells me to either link an ee mobile, broadband account or join community. Does posting this allow me to continue with my order or am I missing something ?
Solved! See the answer below or view the solution in context.
20-02-2023 10:49 PM
@Morris66 : Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.
20-02-2023 10:49 PM
@Morris66 : Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.
20-02-2023 10:55 PM
Ahh okay thank you
20-02-2023 10:57 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.