17-08-2022 09:10 PM
Hi alldo anyone know if we sending out preorders early like samsung.com are. They sending out preorders 5 days early on 21st September
25-08-2022 11:06 AM
my DPD notification now says item picked up from sender.
anyone else got this yet.
25-08-2022 11:11 AM
I am still waiting on DPD confirmation. EE site says it has been dispatched though.
25-08-2022 11:12 AM
@Halfman ACK -- same here.
25-08-2022 11:16 AM
I still haven't received any notifications apart from that message from ee saying my contract has changed and that i have upgraded. I phoned ee and didn't get through to them even though I was on the phone for nearly an hour. If I haven't got a notification by 5pm I'm phoning again.
25-08-2022 11:17 AM - edited 25-08-2022 11:25 AM
That is all I have received aswell. However on the EE site on tracking it does however say dispatched. Just waiting on DPD notifications etc 🤞🏼
Checked DPD app and it has been picked up from sender. 🥳
25-08-2022 11:20 AM
notifications can come through any time of the day. We wont all get notifications at the same time.
Check your DPD app
25-08-2022 11:38 AM
notifications can come after 5pm.
When i got my fold 3, i didnt get a notification until after 7pm. It will vary for everyone. ( yes, i understand it can be frustrating also not knowing when anyone will get notified)
Some customers may get notifications tomorrow. We just dont know at this point.
25-08-2022 05:16 PM
So my DPD app updated at 10:44 with "Parcel collected from sender".
No other updates since. I'm hoping this means I'm getting it tomorrow. I'll be beyond annoyed if I don't as I've taken the day off work, they have updated my contract & what's tge point of ordering before the launch event ended on 10th August if I'm not going to get it on launch day?
If I don't get it tomorrow I'll never order another phone from EE again.
25-08-2022 05:29 PM
I can imagine it will get delivered tomorrow if its been picked up and dpd says it has. I haven't even got a notification yet from dpd and tried to phone ee only to be put on hold for an hour and no one even answered.
25-08-2022 05:40 PM - edited 25-08-2022 05:44 PM
There are probably thousands of customers trying to reach EE for the same reason. If they communicated better, then the problem wouldn't exist...
A few minutes ago I also got a text message from EE confirming the delivery tomorrow.
Great news! Your new Samsung Z Fold4 5G 256GB Greygreen, on order number ######### is now with our courier, DPD. You'll shortly receive an SMS with your delivery slot. Thanks from EE.
I expect to get the e-mail from DPD later tonight and the final e-mail and text giving the 1-hour slot tomorrow morning.