Samsung Watch 6 Mobile Plan

[lilykitty98]

I just recently bought a Samsung watch 6 and tried to add my mobile plan to it.  But it says there was an error and gives me an error code of 118.

Now, when I ordered it I couldn't figure out how to keep my number so it was ordered with a new sim.  Do I need to phone and have it transferred to my existing number?  I do not want to switch numbers.  

[James_B]

Hi @lilykitty98,

Welcome to the EE Community. 🙂

Are you trying to use the watch as a standalone device or link it with an EE phone?

James

[lilykitty98]

Hi,

I'm trying to link it to an EE phone. I have a Samsung galaxy s23+

[James_B]

Hi @lilykitty98,

Please get in touch with Technical Support and quote the error message you're seeing.

They'll be happy to help. )

James

[alisaleh001]

Dear Support team 

Yesterday i bought galaxy watch 6 classic lte version  and tried to add my mobile plan to it.  But it says there was an error code of 118. can you help me solving this issue

[Leanne_T]

Hi @alisaleh001 

Welcome to the community.

What kind of phone are you using? 

Do you have a pay monthly account? 

Leanne 🙂

[alisaleh001]

Thanks 

i am using samsung Galaxy S24 Ultra

No i am using Prepaid sim card

[Leanne_T]

Thanks @alisaleh001 

You would need a pay monthly plan to add the data plan for the watch to access a cellular connection. 

You can use Bluetooth to connect to the phone, if you have a pay as you go plan. 

Leanne.