Samsung S25ultra order

MariaCorreia · ‎06-03-2025

On the 3rd of March I ordered the Samsung S25 Ultra, I paid the upfront amount but until now they haven't said anything and the code to track the order isn't working. Can I know when the order arrives?

Northerner · ‎06-03-2025

Hi @MariaCorreia

If tracking is not working you'll need to speak to EE CS on 150 about delivery.

I would suggest downloading the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎06-03-2025

Hi @MariaCorreia

If tracking is not working you'll need to speak to EE CS on 150 about delivery.

I would suggest downloading the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

MariaCorreia · ‎06-03-2025

Thanks for the answer.