14-10-2023 12:51 PM
Hi
I recently upgraded instore to iPhone 15Pro with an airtime sim contract.
The phone had to be delivered to me and by the time it was delivered I had changed my mind. I brought the phone back to the store for a refund so I could revert back to my old contract and choose a different upgrade at a later date.
However the my EE app is saying that I am still on the new sim contract (which I refunded in store). How long will it take to show that I am able to upgrade again?
19-10-2023 11:05 AM
Thanks @Peadar
If your phone has been received, please get in touch with Customer Care so a member of the team can make sure this has been recorded on your account.
James