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Returning Airtime Phone

Peadar
Investigator
Investigator

Hi

I recently upgraded instore to iPhone 15Pro with an airtime sim contract.

The phone had to be delivered to me and by the time it was delivered I had changed my mind. I brought the phone back to the store for a refund so I could revert back to my old contract and choose a different upgrade at a later date. 

However the my EE app is saying that I am still on the new sim contract (which I refunded in store). How long will it take to show that I am able to upgrade again? 

10 REPLIES 10
James_B
EE Community Manager
EE Community Manager

Thanks @Peadar 

If your phone has been received, please get in touch with Customer Care so a member of the team can make sure this has been recorded on your account.

James