20-10-2023 09:29 AM
I ordered a sim only just under a week still not used it want to cancel.
Solved! See the answer below or view the solution in context.
20-10-2023 01:04 PM - edited 20-10-2023 01:05 PM
@Wa13edy : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
20-10-2023 10:25 AM
Hi @Wa13edy
Thanks for coming here.
Please see our Returning a Phone or Device Within 14 Days | Orders Help | EE Help page where you can complete the returns form.
Leanne 🙂
20-10-2023 01:04 PM - edited 20-10-2023 01:05 PM
@Wa13edy : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.