Returned Phone - Charged £440
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13-02-2023 07:36 PM
Hi. I have an annual upgrade contract and get the new iPhone Pro Max every year. This year delivery of the new phone took over a month, during this time I was receiving reminders to return the existing phone which I didn’t do until I got the new one just before Christmas. Fast forward to February and I have been charged £440 extra on my bill!!!!
i have raised the complaint via chat multiple times but got nowhere. Called last week and then received a text today advising case closed with zero information provided.
Can anybody help? I am tempted to cancel my direct debit zu force them to contact me? £440 is too much to lose.
Safe to say EE will lose a customer over this.
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14-02-2023 08:15 AM - edited 14-02-2023 08:15 AM
Hi @WFish1882
I am very sorry to hear this has happened.
Did you return the phone in the packaging provided and get a receipt from the post office?
Have you been in touch with Likewize to get this looked into, you can email tradeinsupport.uk@Likewize.com or give them a call on 0344 412 2481.
Please see our What if I have a problem with my trade in? Help page for more information.
Thanks.
Leanne.
