Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Request for Exchange: Incorrect Purchase of FC 25 for Xbox Instead of PS5

Go to solution
Arash1123
Investigator
Investigator

‎25-01-2025 11:11 AM - edited ‎25-01-2025 11:23 AM

I had a game card and accidentally used the cridet to buy a game for the wrong platform. I intended to get a ps5 game but ended up purchasing it for Xbox instead. Does anyone know if there's a way to refund or exchange it? Any help would be appreciated!

0 Helpful
22 REPLIES 22
Go to solution
Arash1123
Investigator
Investigator
In response to Peter_W

‎27-01-2025 11:59 AM

Your welcome, Peter 

No,I haven't seen any.

 

0 Helpful
Go to solution
Peter_W
EE Community Support Team
In response to Arash1123

‎27-01-2025 12:19 PM

That's not to worry, @Arash1123. 

One last thing to try in the meantime is giving our Digital Sales team a call on 0800 0790 531. 

They're our go to team for all queries linked with online orders, and may be able to point you in the right direction for getting this chased.

Peter

Go to solution
Arash1123
Investigator
Investigator
In response to Peter_W

‎27-01-2025 12:30 PM

OK,thank you very much ,Peter 

0 Helpful