Stuck order Samsung S26

[BigAl421]

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Team, 

I placed an order tonight and paid the 30.00 pounds upfront. As soon as this was processing and money came out it then went into an Error 404 code and would not send me a confirmation email for the order. 

I literally tried refreshing it, but it just came up with the errors all the time. 

The account has been lined to my email address so you should be able to find it. 

please can someone tell me what’s happening. I done it were the offer of a free laptop came with it aswell. 

Thank you

Alan 

[Lesley_W · Accepted solution]

Hi @BigAl421 

Thanks for coming to our community. 

We don't have access to your account here on the forum, but if you haven't received a confirmation email (make sure to check this hasn't went into a junk/spam folder), then I'd recommend getting in touch with our customer care team who can check this for you and get you an update. 

Lesley