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Purchased plan & sim but received nothing

muffizainu
Explorer

‎07-06-2026 04:11 AM - last edited on ‎07-06-2026 08:32 AM by

1) I purchased a monthly data plan for +447********* for £15 and it doesn't show in my data plans.

2) I also purchased an Esim for £30 and I've not got any confirmation. Order Ref: BTC**********. 

I'm overseas. How do I speak to someone at EE on a chat? Please call me. My number is +94*********

[Mod edit: Removed order number and phone numbers]

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎07-06-2026 08:51 AM

@muffizainu :

  1. Visit http://add-on.ee.co.uk/status when not connected to WiFi to see your data & credit status.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS. Try calling EE CS on the Freephone no.(Opt 2) in my sig. using a web-calling app over WiFi. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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