Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63488 Views
  • 120 replies
  • 15 Helpful

Phone upgrade to store

Hii am ordering a phone upgrade for my daughter who is a student and living away from home. Can I order it to be delivered to her local EE shop please? And will she be able to pick it up even though I am the bill payer? Thanks 

SaraH132 by Explorer
  • 30 Views
  • 3 replies
  • 0 Helpful

Emails from EE, with bad content

To add, it would be nice if you could actually chat to a person, so you could really explain what happened, also this new text thing that opens a new page, that does not work, get a blank page when selecting any option.I ordered something yesterday, ...

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Pay monthly order processing

Hi I made an order on Friday and it processed and I got an order reference and I got a contract summary emailed to me but have had no correspondence on shipping or order processing? 

Hi

I want to check if my order pass credit check 

Not received a confirmation

I switched to ee last night and ordered an iPhone 17 with the sim plan but I haven’t received an email confirmation.

Upgrade

I upgraded on 21 st December but am still waiting for my handset nothing I do will let me get in touch. Am thinking of changing providers with better deals. Any advice? 

Juec64 by Explorer
  • 86 Views
  • 3 replies
  • 2 Helpful

Delivery

I ordered iPhone 17 pro max 4 days ago I didn’t get the tracking code or a delivery date I can’t message the number 150 ee I’m not happy with you at least send me a message when it’s going to arrive or a tracking code .!!  

Mah15 by Visitor
  • 37 Views
  • 2 replies
  • 3 Helpful

Resolved! Upgrade

I had made an order I then had a text to say they need more information and they sent a link to the conversation line and I followed it and had no reply. 

Resolved! New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

Re: Live chat

hi i’m trying to track my order but everytime i put in the number it says it’s wrong