Placed order 'please call to discuss order'

[JamieLeeWV]

Hi there. 

Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'

For anyone with experience of having thjs message what does it mean? Has the credit check passed initially? As the upfront cost has been taken from my bank? 

I suffer with anxiety so phoning is not a great option for me is there a sales live chat team that can check this? 

I don't get why they'd take upfront payment if I haven't been accepted? 

Anyone who's had this message could you inform us what the issues were that needed to be discussed? Was it something small or not passing a credit check? 

I don't really want to phone and be told I've failed the check as it's a bit embarrassing and I already suffer with bad anxiety.

Kind regards 

[XRaySpeX]

@Elle67 : If you've been told to call EE about your order, your order won't progress until you do. So don't do anything & your order will be cancelled.

[Elle67]

For how long 

[XRaySpeX]

@Elle67 : Within 2 weeks.

[Elle67]

Is there not someone who I can get in contact with to cancel it 

[XRaySpeX]

@Elle67 : Yes, CS on the phone but it'll be cancelled anyway if you don't phone them.

[Elle67]

I’ll just have to ring in the morning and get them to cancel it cause I can’t be waiting 2 week for the money to bounce back 

[Chatter1]

I have been trying to contact them and they keep saying they will ring me back and never do they have done the credit check and not heard anything if I don’t do anything will my order be automatically cancelled ? And my payment be refunded 

[XRaySpeX]

Yes, @Chatter1 , if you don't comply with their request, your order won't proceed & your monies will be refunded.

[Skylar8392]

I'm guessing the credit check was done through the app or online then? Thanks 🙂

[Leanne_T]

Morning @Skylar8392 

Thanks for posting 🙂

Did you need some help with an order you have placed? Or, are you looking to place an order and would like some information? 

Thanks. 

Leanne.