Placed order 'please call to discuss order'

[JamieLeeWV]

Hi there. 

Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'

For anyone with experience of having thjs message what does it mean? Has the credit check passed initially? As the upfront cost has been taken from my bank? 

I suffer with anxiety so phoning is not a great option for me is there a sales live chat team that can check this? 

I don't get why they'd take upfront payment if I haven't been accepted? 

Anyone who's had this message could you inform us what the issues were that needed to be discussed? Was it something small or not passing a credit check? 

I don't really want to phone and be told I've failed the check as it's a bit embarrassing and I already suffer with bad anxiety.

Kind regards 

[chloeleig]

hi i know this was abit ago but what sort of qestions did they ask please 

[Chris_B]

@chloeleig   They just want to check a few things.  What they ask other people might not be what they need to know from you. 

[chloeleig]

hi jamie i know this was abit ago but did things go ok 

[JamieLeeWV]

Hi I never went ahead with the order in the end.

What information did they ask for? Were you credit checked over the phone? 

[lisa284]

If your a new customer they’ll do a check through to your bank over the phone but if not all they do is confirm the upgrade/order & that your happy for it to go ahead, i actually received a message from a employee instead of the call regarding my order and received my phone next day!

[Clioj96]

I’m really stressing as they’ve took the upfront cost but want me to call to confirm a few details does this mean I’ve not been accepted as they’ve took the upfront cost 

[Katie_B]

Hi @Clioj96. 

Please try not to stress. 

The team may just need to take a little bit more information to process your order. 

Let us know once you have been in touch, 

Katie 🙂

[Hrama123]

It’s bro brand order

[Leanne_T]

Hi @Hrama123 

Thanks for coming to the community. 

Have you had an email advising you need to call about the Broadband order? 

Leanne 🙂

[Elle67]

How  do u cancel the phone order my order just done the same and I hate calling up I rather just cancel and get my refund back