30-08-2024 06:51 PM
Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".
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13-09-2024 07:17 PM
Was yours Obsidian or Porcelain?
13-09-2024 07:44 PM
Porcelain
13-09-2024 07:55 PM - edited 13-09-2024 08:54 PM
Absolutely ridiculous that they have such low quantities of the porcelain. It's absolutely shockingly ridiculous. EE should call and ask if your customers want the obsidian instead. It isn't rocket science.
13-09-2024 08:14 PM - edited 13-09-2024 08:14 PM
Just had a very interesting and more productive than usual chat session talking with support.
Managed to work my way through the front line, then a manager then to the Executive Complaints Team, where they agreed that what's happened with this is not good and they are going to offer me compensation (to be determined once the phone actually arrives - but they already offered me a combo of 1 month's unlimited data, TNT sports and XBox pass, which I turned down [I already have unlimited data, don't have an XBox and can't be **bleep**d with the sports], and then £20 credit, which I laughed at) and someone on the complaints team is going to call me on Monday to update on what's happening with the stock and see where things are at.
Doesn't mean the phone will actually get here quicker but I'm going to make sure EE know how poorly they're performing.
13-09-2024 08:16 PM
Love this!!
13-09-2024 08:30 PM
Will give this a go next week! Anything for good
compensation
13-09-2024 08:30 PM
Just a quick question to anyone who has received their Pro Fold , is it worth the wait, I am getting fed up now
13-09-2024 08:39 PM
Someone on Reddit said they have both the Pixel Fold 9 Pro and the new Honor Mate V3 and he said the Honor Mate V3 feels like a new product whereas fold 9 pro seems like last gen product. So going by that I would say no. Honor are doing a deal with free watch, free earbuds, free stylus and other options plus 300 pounds off right now. I'd go for that if I were you.
13-09-2024 08:43 PM
I had a similar call from Executive Complaints today, after waiting a week for a response to a web form complaint. Got *most* of my early upgrade fee credited, and told not to worry about the 14 day trade in period, but no info on when the phone will actually arrive.
However, lo and behold I received a text from DPD this evening to say my phone is on its way!
Obsidian 512 originally ordered on 29th Aug and confirmed via phone on 1st Sept for those interested.
13-09-2024 08:49 PM
This makes me feel sick. I ordered on 26th and confirmed on the phone on the 28th and still nothing.