Pixel Fold 9 Pro delivery dates?

spikerules · ‎30-08-2024

Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".

Thatguyluqy · ‎18-09-2024

Kept coming back just to see that you actually finally got it, you asked the question on the 30th August got no real answer just many guesses and it showed up on the 18th September, I can't help but think if they just put that date on from the beginning, or just said around the 18th we wouldn't have a 60 page thread, maybe me and a few others wouldn't have left EE, crazy way to handle a situation.

Anyway some three weeks of initially posting your question spiker, congratu-mother-******-lations man 👏🏽👏🏽

View solution in original post

Northerner · ‎30-08-2024

Hi @spikerules

You'll need to check EE order tracking.

https://ee.co.uk/s/apps/appsorder/customer/#/listOfOrders

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

spikerules · ‎30-08-2024

Did you actually read my post? You would see that order tracking doesn't tell me anything.

Northerner · ‎30-08-2024

Hi @spikerules

Becase your device is on preorder and won't show until it's due for delivery once released.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

spikerules · ‎30-08-2024

Oh wow I didn't think of that. You're knowledge is impeccable. Maybe could you answer the actual question? Do pre orders arrive on the day of release or the day after?

Ronnie_hotdogs · ‎30-08-2024

It does seem really poor from EE. This is the first time I've pre ordered a device through them, and the experience isn't great.

They will know well in advance how many units they'll be recieving - this won't be a surprise on launch day as that's not how supply chains work.

The fact they cannot tell people a few days out from release if they've been allocated a device and when it will arrive is pretty staggering, regardless of the fact this is a £1700+ device.

Nickm11 · ‎30-08-2024

When I spoke to EE today they said the Fold was on back order for 20+ days. Then again I'm not 100% sure they knew what they were doing anyway, so don't take it as fact.

Genius247 · ‎31-08-2024

They said the same to me, but when you go onto their current product page it says they have stock to deliver on the 4th! Fingers crossed.

Ronnie_hotdogs · ‎31-08-2024

This is what I'm hoping considering you can still buy the handset direct from Google for delivery on the 4th.

I just wish the order tracking / communication was better rather than placing an order and having your fingers crossed for a delivery at some time, with the customer services team not having access to the information they need either. I've not had this experience pre ordering any product from any other retailer.

The price over two years was very close between upgrading or buying the handset outright through Google and having a separate SIM only contact. I've only go until the 5th to cancel and buy outright if EE can't fulfil the order quickly in order to get a good trade in value and model upgrade, so communication and some actual tracking would be lovely.

Shouldn't be too much to ask in 2024.

spikerules · ‎31-08-2024

It's really not that great is it? I don't understand how they can't let you know where you are in line. They must know how many units they're getting Vs how many orders they have.