30-08-2024 06:51 PM
Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".
Solved! See the answer below or view the solution in context.
16-09-2024 02:58 PM
Got my phone on the 6th, just dropping back in to give some info to anyone still waiting:
If you've had contact saying DPD have it and it's out for delivery etc on the EE tracking, you might not get contacted by DPD directly. My device had been delivered to the store I was supposed to pick it up at, at 10am on the morning, but I'd had zero contact from anyone. I didn't even have a DPD tracking number. So I had called EE for an update and the first guy I spoke to went away and came back saying someone else had looked into my order and that it's on backorder due to them being out of stock. It wasn't until I pressured him and said I'd already been told it's out for delivery that he then passed me onto another guy who looked and said "oh..I can see your DPD delivery number right here...not sure why you wasn't given it before..it's already at the store" and he had to give me the tracking number himself. Then I got to the store and they tried to say it wasn't there at all until I showed them the picture on the DPD tracking page showing it at the store, then suddenly they managed to find it.
Overall the experience just seems super last minute and thrown together which is mad for such a large company. I've been getting the emails from this thread every day since and have been astounded that it's carried on for all of you this long.
Super shame as well cause the phone genuinely is amazing. Hang in there guys.
16-09-2024 03:00 PM
14th August, literally as soon as I could. The EE system thinks it was on 16th August though as that's when they 'confirmed' it, but I have the first "Thanks for your order" email from them on the 14th.
16-09-2024 03:07 PM
I'm glad I ordered it for delivery to my house because having dealt with the people in my local store I can imagine some similar **bleep**ery going on 🙃
16-09-2024 03:17 PM
Okay so it seems at least people that ordered up until the 17th are getting their orders. That's about a month after the time of order. So the 28 days from order seems legit I guess? I finalised my order on the 28th, but put the order in on the 26th. I would assume that would mean I have another 10 days wait at least. We shall see, but on thing is for sure. EE customer service and sales teams are pretty bad.
16-09-2024 08:15 PM
Just as an update, the guy from the Executive Complaints Team did call me about half an hour after I last posted. He was nice enough, but I guess he knew he wasn't going to get a complete ear-blasting as he also knew the phone is on it's way.
He's going to ring me back on Wednesday to check everything is good, and then we can talk about compensation 😄
16-09-2024 08:27 PM
Do you mind if you pass on my details? How did you get through to the executive complaints department?
16-09-2024 11:08 PM
I've just got a new update to say my phone is coming soon but I know it will still be weeks yet lol.
17-09-2024 09:11 AM
Yeah that's just an automated thing mate. Wouldn't listen to it. The only place you want to check is the DPD app.
17-09-2024 10:52 AM
Yeah mate keep checking lol never anything new lol.
17-09-2024 11:09 AM
My Pixel watch 3 will be here before the blooming phone! Apparently EE have dispatched it but I have no DPD information.