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Phone charger not arrived

Tracey1206
Visitor

‎28-04-2026 10:38 AM

Hi 

I placed an order for a iPhone charger. I had 2 emails. One saying great it’s arrived at 13.35 and one saying it’s in its way at 13.36. This was the day after I ordered my charger. Obviously I have not received my charger. Can you please advise how I find out about my order as tracking states it’s delivered. 


kind regards 

Tracey

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎28-04-2026 12:38 PM

Hello @Tracey1206 ,

Welcome to the community,

I would suggest ringing customer services and speaking to them, as there is no account access here in the forums.

When did you actually ordered the charger? It could stil be in the post, depending how they sent it to you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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