Phone Deivery

EMCC68 · ‎30-09-2025

Hello. I ordered a new phone in store on 21.09.2025. Update says despatched on 23.09.2015.

DPD message have order waiting on device.

can anyone assist?

on hold forever!

thank you.

Rach_H · ‎30-09-2025

Hi @EMCC68,

Welcome to the Commuity!

I'm sorry to hear that you've not had an update about your delivery. We don't have account access here on the Community, so it would be best to speak with the team to get some clarification on this. I appreciate that the team are busier than normal right now, but if you do persevere then you will be able to speak with the team.

Rach

View solution in original post

Rach_H · ‎30-09-2025

Hi @EMCC68,

Welcome to the Commuity!

I'm sorry to hear that you've not had an update about your delivery. We don't have account access here on the Community, so it would be best to speak with the team to get some clarification on this. I appreciate that the team are busier than normal right now, but if you do persevere then you will be able to speak with the team.

Rach