23-10-2023 03:01 PM
Hi
I purchased a s23 ultra online and paid the upfront costs its pending from my bank account? Does that mean I've been accepted as not had no email or text confirmation.
23-10-2023 04:48 PM
Please call 0800 956 6000 and select new/joining EE @Steste
No number will be needed 🙂
Leanne.
23-10-2023 04:49 PM
Ok will do shortly
23-10-2023 07:42 PM
if my payment is pending from bank account does that mean ive been accepted for a handset or not
24-10-2023 07:51 AM
Hi @Steste.
The best way to check your order is by giving us a call.
Katie
24-10-2023 09:58 AM
I have called and they told me nothing on my account
24-10-2023 10:09 AM
If an upfront payment has been taken from your bank this means your order has been received.
Our customer care team should be able to chase your order using your delivery address and name.
24-10-2023 10:22 AM
Its pending from my bank, ive received no notification from EE
24-10-2023 10:46 AM
Are you aware if the team took any of your details to search for an account @Steste?
24-10-2023 11:31 AM
Yes they took my name, address.
24-10-2023 12:03 PM
What else was advised @Steste?
