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Payment for monthly phone

Steste
Investigator
Investigator

Hi 

I purchased a s23 ultra online and paid the upfront costs its pending from my bank account? Does that mean I've been accepted as not had no email or text confirmation. 

24 REPLIES 24
Chris_B
EE Community Star
EE Community Star

@Steste   Check your spam folder. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I've done that and nnothing there

Leanne_T
EE Community Support Team

Hi @Steste 

How long ago did you place the order? 

Leanne 🙂

3 hours ago 

Leanne_T
EE Community Support Team

Thanks @Steste 

Once the order has been processed you will receive the email confirming the order and if we need to discuss the order we will let you know. 

If you would like to check the order has gone through please get in touch with our mobile care team. 

Leanne.

Ok will get through too them now 

how can i get through i have no tracking number 

Leanne_T
EE Community Support Team

No problem @Steste 

Leanne 🙂

How can i check my order without a tracking number too provide