Orders and deliveries of Ipad

Kerry2172 · ‎20-04-2025

I phoned up and ordered an IPad on Thursday 16/04,but I’ve not had any sort of confirmation. No email or text message regarding delivery. I know it’s a bank holiday weekend but I thought I would’ve heard something back. I have a record of all the documents with how much I’m paying etc but no actual confirmation email. What do I do next?

Northerner · ‎20-04-2025

Hi @Kerry2172

It may still need to be processed. If you want clarification you'll need to speak to EE CS on 150.

Also check your spam/junk folder.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎20-04-2025

Hi @Kerry2172

It may still need to be processed. If you want clarification you'll need to speak to EE CS on 150.

Also check your spam/junk folder.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Kerry2172 · ‎20-04-2025

Thanx. I’m doing that now.

Velvxt · ‎20-04-2025

Did you get your phone I’m having the same issue

Kerry2172 · ‎20-04-2025

The order wasn’t put through properly so the CS advisor had to do it again. Luckily they didn’t take any money though. Got some money off though.