Ordered 2 eSIMS via website chat and no sign of them

[TayGTR]

As above, I ordered 2 eSIMs online via website (1 x Unlimited essentials £13/pm and 1 x £10/pm as I have broadband with EE) chat a few days ago, was told I'd get eSIMS via email.

Instead I got 2 emails pointing me to my EE account and/or mobile app.   I did this and neither have any record of the order or eSIM details.

Tried contacting via twitter and just get a canned response pointing me to the app or phone number, I called the number and get point through to a maze of an IVR, eventually spoke to somebody vaguely connected with my issue, they hung up on me.   Went back to the website and the bit I wanted was down. 

As you would expect I'm a tad miffed by all this wasting my time. 

Any help would be appreciated . 

[Matt_124]

There is only one EE App

I think what they mean is a separate EE Account for your Mobile and one for your Broadband, which isn't the ideal scenario as it should've been added onto your same account and I believe it needs to be linked so you can maintain the discount in the future.

Potentially they came across an error adding them to the same account or they simply may have not tried to link them.

When you get the SIMs try to add the mobiles in your existing account under "Link a Product" and it hopefully should work if all the personal details match fully.

[TayGTR]

I'll give that a go tks.