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Molls123
Contributor
Contributor

‎14-01-2026 08:05 PM - edited ‎14-01-2026 08:08 PM

Becoming really frustrated now. Ordered the iPhone 17 two weeks ago spoke to someone on Monday who advised I had a time slot for yesterday. No sign of the phone. Had a phone call off someone from ee today who told me he has no idea when the phone is in stock!! I’ve given it 2 weeks when I was originally told 4-5 days and it’s still not here, and still don’t know when it’s going to come!!!

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Christopher_G
EE Community Support Team
In response to Molls123

‎15-01-2026 10:15 AM

Thanks, @Molls123.

The current estimated timescale for delivery on new orders is to expect dispatch within 14 days. We clear orders from oldest to newest, as we receive stock from the manufacturer.

The next step in the process is that DPD will contact you with a delivery window. Looking at the delivery estimates, hopefully that's soon.

Thank you for your patience so far.

Chris

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Christopher_G
EE Community Support Team

‎15-01-2026 09:54 AM

Hi @Molls123 

Welcome to the community.

Was it the iPhone 17, iPhone 17 Pro or the iPhone 17 Pro Max? Which colour and memory size did you choose?

Chris

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Molls123
Contributor
Contributor
In response to Christopher_G

‎15-01-2026 10:05 AM

iPhone 17 pro max in silver 256gb, I understand it’s taking longer as it’s popular but that has now been just over 2 weeks with no update 

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Christopher_G
EE Community Support Team
In response to Molls123

‎15-01-2026 10:15 AM

Thanks, @Molls123.

The current estimated timescale for delivery on new orders is to expect dispatch within 14 days. We clear orders from oldest to newest, as we receive stock from the manufacturer.

The next step in the process is that DPD will contact you with a delivery window. Looking at the delivery estimates, hopefully that's soon.

Thank you for your patience so far.

Chris

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