Order status page is broken

[fnystrom73]

Anyone else experiencing this issue?

I have tried for days to get an update for an estimated delivery date, but only getting this error page.

Sometimes it works in the app, and I get a message to check back later for a delivery date, but other times it crashes there too.

[Ali_A]

Hi @fnystrom73 

Welcome to the EE Community!

Great to hear you have joined us. Which device have you ordered?

Are you able to track your order on our alternative Track Your Order page?

Ali

[fnystrom73]

Hi,

Same issue on the alternative page.

I ordered the iPhone Duo. I know there are delays with it, but I was hoping to at least be able to view my order and check the status.

Felix

[Ali_A]

Thanks for trying @fnystrom73 

And thank you for confirming the device. Demand for iPhone Duo has exceeded expectations, and supply remains challenging across the world.

We'll provide updates on your order status as soon as we can, and you'll then be able to track it online. Sorry for the inconvenience and thank you for your patience.

Ali 

[fnystrom73]

I understand that, but it does not explain why there is just an error message and no other information. It is not helpful.

[Andry95apple]

They just reply with a standard message here… not a real help will happen apparently

[fnystrom73]

The whole point of this thread is that you are not able to track your order online.

It seems like you missed that entirely...

[Debbie_G]

Thanks for getting back to us, and sorry you're having trouble viewing your order details, @fnystrom73.

We understand you'd like to be able to check your order status and see whether any further information is available, and we're sorry you've had difficulty accessing this.

If you're still unable to view your order status, please get in touch with our customer support team. They'll be able to access your account and advise you on any updates about your order.

Debbie

[fnystrom73]

@Debbie_G the link you provided does not work. It leads to a page with the following error message:

{"message":"Request Header Fields Too Large"}

[Debbie_G]

Thanks for letting us know, @fnystrom73.  

I've checked the link, and it appears to be working from our side. If you're having trouble opening it, it may be worth trying a different browser or entering the URL directly into your address bar: ee.co.uk/help/contact-ee

Let us know how you get on.

Debbie