Order status no update

[KKFHK]

Hi

I do have my order placed on last Monday for tadoº Smart Radiator Thermostat X Quattro Pack. The online status remains as Order Placed and. I further updates. I tried to contact the customer service and being advised it is online order, they can’t do anything for me

[Ali_A · Accepted solution]

Hi @KKFHK 

Looking at the stock details, it shows orders for tadoº Smart Radiator Thermostat X Quattro Pack have a delivery guidance of "Dispatched in more than 28 days".

Your order is showing as "Order Placed" as it is on back order, and waiting for stock from manufacturer. 
Once the item is ready to be dispatched we'll update you with tracking details. 

Hope this helps!

Ali

[KKFHK]

Hi Ali,

thanks for your response and that’s good to know.