10-02-2025 08:14 PM
When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed? I’ve already paid the money upfront and set up a direct debit
Solved! See the answer below or view the solution in context.
10-02-2025 09:53 PM
@poppycaister Are you trying to track an order ? If you are you’ll receive a tracking number once a device is allocated to you. Your order number is just an order number and you can not track nothing that hasn’t been allocated to you.
10-02-2025 09:53 PM
@poppycaister Are you trying to track an order ? If you are you’ll receive a tracking number once a device is allocated to you. Your order number is just an order number and you can not track nothing that hasn’t been allocated to you.
11-02-2025 08:04 AM
Great, thank you so much!
16-09-2025 04:24 PM
Me to
16-09-2025 04:50 PM
16-09-2025 04:52 PM
This morning
16-09-2025 05:08 PM
16-09-2025 05:11 PM
Samsung s25
16-09-2025 05:16 PM
Samsung s25+ 5g
16-09-2025 05:17 PM
Thanks for confirming @JamieWATP.
Tracking should be available soon, please keep trying.
Once your handset is ready for delivery, DPD will also be in touch with further tracking information.
Katie