Order number

[poppycaister]

When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed?  I’ve already paid the money upfront and set up a direct debit 

[Chris_B · Accepted solution]

@poppycaister  Are you trying to track an order ?  If you are you’ll receive a tracking number once a device is allocated to you.  Your order number is just an order number and you can not track nothing that hasn’t been allocated to you. 

[poppycaister]

Great, thank you so much!