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Order not dispatched? I made an order on Saturday still not been dispatched

StephBailey8989
Visitor

‎19-01-2026 11:56 AM

Hi I made an order on Saturday - but order still has not been dispatched??

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎19-01-2026 12:28 PM

Hi @StephBailey8989 

You'll need to speak to EE CS on 150 if EE order tracking is not working.

Download the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ali_A
EE Community Support Team

‎19-01-2026 02:54 PM

Hi @StephBailey8989 

If you let me know the make/model, colour and memory size of the phone you ordered I can check the expected dispatch time for you. 

Ali 

0 Helpful
Dobbo1892
Explorer
In response to Ali_A

‎19-01-2026 03:24 PM

I have the same issue, ordered on Saturday, still no update on dispatch. Can you help? 
Thanks

0 Helpful
Ali_A
EE Community Support Team
In response to Dobbo1892

‎19-01-2026 04:12 PM

Which make/model/size and colour did you order @Dobbo1892?

Ali 

0 Helpful
Faye94
Visitor
In response to Ali_A

‎19-01-2026 05:25 PM

I’m having the same problem, I ordered iPhone 16 in pink. Ordered on Saturday and no update but upfront cost was taken out of my bank 

0 Helpful
Dobbo1892
Explorer
In response to Ali_A

‎19-01-2026 05:29 PM

iPhone 17 Pro Max, orange, 256gb 

0 Helpful
Rach_H
EE Community Support Team

‎19-01-2026 06:53 PM

I'd recommend reaching out to our team @Dobbo1892, so they can double check that they have all the details they need to fulfill your order.

Rach

0 Helpful
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