Order not dispatched? I made an order on Saturday still not been dispatched

StephBailey8989 · ‎19-01-2026

Hi I made an order on Saturday - but order still has not been dispatched??

Northerner · ‎19-01-2026

You'll need to speak to EE CS on 150 if EE order tracking is not working.

Download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Ali_A · ‎19-01-2026

Hi @StephBailey8989

If you let me know the make/model, colour and memory size of the phone you ordered I can check the expected dispatch time for you.

Ali

Dobbo1892 · ‎19-01-2026

I have the same issue, ordered on Saturday, still no update on dispatch. Can you help?
Thanks

Ali_A · ‎19-01-2026

Which make/model/size and colour did you order @Dobbo1892?

Ali

Faye94 · ‎19-01-2026

I’m having the same problem, I ordered iPhone 16 in pink. Ordered on Saturday and no update but upfront cost was taken out of my bank

Dobbo1892 · ‎19-01-2026

iPhone 17 Pro Max, orange, 256gb

Rach_H · ‎19-01-2026

I'd recommend reaching out to our team @Dobbo1892, so they can double check that they have all the details they need to fulfill your order.

Rach