19-03-2023 02:38 AM
Hello i would like to order my old sim card back please
Solved! See the answer below or view the solution in context.
17-04-2023 12:35 PM
March 18, been billed and received no sim !
17-04-2023 12:51 PM
Hi @pedar61,
Please get in touch with Customer Care so a member of the team can send out another SIM for you.
They'll be happy to help. 🙂
James
17-04-2023 01:45 PM
I did call them but the number they sent me, before the sim card. is not valid, I will contact BT and find out what is happening
17-04-2023 02:02 PM
Please let us know how you get on @pedar61
12-05-2023 10:28 PM
Hi my phone is lost lol
12-05-2023 10:36 PM
It doesn’t let me order a new sim card
13-05-2023 07:49 AM
Hi @Yxng_adzinooo
Sorry to hear about your phone. What kind of phone was it?
If it hasn't turned up, I would suggest reporting it as a Lost or stolen mobile phone.
Chris
13-05-2023 08:08 AM
Hi @Yxng_adzinooo1
Welcome to the community.
Is it a replacement SIM card or are you looking for a brand new connection?
17-05-2023 11:15 AM - last edited on 17-05-2023 11:23 AM by JeanT
I have lost my phone with my simcard init the number is *********** can u send me this one to my address
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
17-05-2023 11:27 AM - edited 17-05-2023 11:27 AM
Hi @Freddytommy1
Thanks for coming here.
To report the SIM as lost, you would need to call us on 07953 966 150, and select the option for lost and stolen.
Our Mobile Care team will block the phone and SIM card for you and send you a replacement SIM card with the same number.
Please see our What should I do if my phone is lost or stolen? Help page for more details.
Leanne.
