Order delivery to store

[Michalsbp]

Hi so I have placed order on saturday for new iphone 17 pro max. On sunday i have text with tracking number saying item is on its way to the store. The tracking number isnt working it constantly gives me error to check the details. Money was taken from the account. It is not pending it has been cleared and accepted by EE. Do I have to wait longer for any update or should i ring them. Its ridiculous lack of communication on their part.

[Ritu_D]

Hi @Michalsbp 

Thanks for reaching out here on the community. 

I am gutted to hear your order experience has not been what you expected.

I would definitely recommend Contacting Us to check on the status of your order. 

Thanks 

Ritu 

[Michalsbp]

Thanks will do that its just so frustrating tha they are happy to take money but then no more communication 

[Ritu_D]

I completely understand how frustrating this must be @Michalsbp 

Just to check was it DPD you received a text from? 

Ritu 

[Michalsbp]

No it was from EE

[Peter_W · Accepted solution]

Thanks, @Michalsbp.

Provided you know the postcode for the store this is being delivered to, you should be able to use this tracking number over at dpd.co.uk

We do usually expect the store to send you a message when this is ready to collect, but if you've heard nothing and can see delivery has been confirmed, I'd recommend giving them a ring on the number listed on our store finder.

Peter